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Successful Recruitment Starts with World-Class Customer Service

A strong recruiting firm can handle every aspect of the hiring process, from scripting and placing job ads, to interviewing and skill-testing candidates, to guiding employers on how to make hires that fit their workplace culture. 

Underlying each of those areas is something that’s equally important, and well worth highlighting: the need to provide exceptional customer service. This should be the norm; unfortunately, when it comes to going above and beyond to serve the needs of clients and candidates, not all recruiting firms are created equal.

Each year, ClearlyRated undertakes a comprehensive survey to determine the winners of its annual Best of Staffing® awards. These prestigious industry honors recognize recruiting firms for outstanding customer service, and are based entirely on superior ratings from the clients and candidates they serve.

We’re proud to say that Alaant Workforce Solutions has once again been recognized among the best of best. In earning the Best of Staffing® Client Diamond Award for the 6th consecutive year, and the Talent Award for the 4th straight year, we are among fewer than 2% of all recruiting firms in North America to be recognized in 2022.

These honors are both exciting and humbling. More than that, they are a reflection of the superb professionals at Alaant, who care about the people and companies they work with, are committed to building careers and businesses, and passionate about providing extraordinary customer service. What does that mean to us? 

  • Honesty. In working with both clients and candidates, we always listen, provide candid input and feedback, and only make promises we can keep. Our word is truly our bond.

  • Professionalism. While we can’t guarantee results, you can take our effort to the bank. We never swamp clients with unsuitable resumes or push candidates toward jobs that aren’t for them; instead, we work hard and do things the right way. 

  • Advocacy. Our team is driven by the best interests of those we have the privilege of serving. We take pride in exceeding expectations and do everything we can to deliver successful outcomes.

  • Integrity. It’s this simple: we will always do the right thing over making a profit. Generating short-term revenue at the expense of customer satisfaction is a losing strategy, and one that we avoid at all costs.

Providing impeccable customer service is part of the DNA at Alaant, and these are the values we live by. If you share these principles, and are seeking a partner to assist your organization’s recruiting and workforce performance, we’d love to connect. Contact us today and let’s get the conversation started!

About the Author

Miriam Dushane

Miriam Dushane, Managing Partner

Miriam is all in when it comes to doing whatever she can to help the Capital District grow and thrive. She is passionate about helping talented professionals find the right job and her work in the community is focused on furthering our area as a center of economic vitality. Miriam likes to garden and care for her pets. She is a member of an adult-only skate group where she rollerblades every week. She loves the Mets! And she is obsessed with vacuum cleaners; she really likes to vacuum and has 6 right now.