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• Provided human resources consultation and advice to departments and leaders regarding the alignment of human resources initiatives with business objectives.  
• Lead teams with a leadership style that was collaborative, inclusive and balanced in an approach to strive for excellence.
• Provided assistance to all employees in the organization on coaching, mentoring, training and development, performance management and rewards and recognition.
• Served as a facilitator in change management requiring the ability to adapt and think creatively and quickly in response to complex and diverse issues and challenges.  Acted as a consultant and advisor to all employees across the organization.
• Lead HR planning efforts such as Employee Engagement Committee, Safety Committee and Production Committee.
• Developed, documented and implemented HR policies, procedures and programs.
• Created and conducted training to ensure clean and consistent communication to management and employees.
• Oversaw employee relation issues, mediate workplace disputes; counsel managers and employees

Jonathan is an approachable and professional candidate. He is articulate, conversational and would do well assisting customers through any process in a quality manner. His biggest accomplishment working within customer service/inside sales was serving as an account manager and initiating a product that landed his previous employer over $200,000 in sales revenue, over the past two years. Jonathan brings a positive attitude, is a team player and hard worker who would catch on quickly and bring value to any organization.

Additional highlights:

• Previous call center experience and is adept with a high volume of customer inquiries about products/services.
• Comfortable working with commercial and consumer clients face-to-face or over phone/email.
• Some previous involvement with some loan or past due balances with commercial clients.
• Jonathan is seeking a new opportunity that works with commercial clients and continue to build his account management skills.